Testimonials

Academic

“I am especially impressed by Dr Nancy M. Dixon's work on knowledge transfer, sensemaking, and the assessment of Knowledge Management trends over the past decades. In particular, her recent work on collective sensemaking, which is underpinned by a framework that harnesses collective wisdom of knowledge workers to handle organizational complexity, is ground breaking and fascinating. Dr Dixon has delivered seminars on these topics and more to me and my students and they were not only well received but have also left us with lasting impressions in our mental models" - Eric Tsui, Professor, The Hong Kong Polytechnic University and Vice President, The Hong Kong Knowledge Management Society.


Department Store Chain in the Netherlands, HEMA

“We not only had a great pleasure working with Nancy Dixon for HEMA Academie but above all we had a very inspiring time. HEMA Academie is the largest online academy in the Netherlands and we made the e-learning course “Common Knowledge Organizational Learning” as a result of an interview with Nancy. Our interviewer Prof. dr.ir. Kasper Boon was impressed by her. She is not only gifted with a special kind of energy, she is also gifted by a special power to analyze complex problems, not as a cool chess player but more as an enthusiastic team player.

The interviews are pleasant to follow, because Nancy explains in a very understandable and simple way why common knowledge is so important for organizations. Her energy can be felt when you see the videos. In short: we are proud to have a course with Nancy Dixon as the real expert on common knowledge in our e-academy.” – Prof. Dr. Ir. Kasper Boon, former rector of Dutch Open University and now head of HEMA academie learning programs Drs. Helma van den Berg, head of production, HEMA academie


Oil

Through the Technological Environment Forum (TEF) about Knowledge Management made in 2007 in ECOPETROL, we validate and consolidate the knowledge management strategy of our company, through the collaborative work of more than 100 leaders of tactical and strategic levels, generating a collective awareness about of the importance and value that KM delivery to the Company and its stakeholders.

The work performed in this Technological Environment Forum on KM also helped to break down barriers and paradigms associated with knowledge transfer and collaborative work across the organization, from the skills and competencies of each of those involved, and in this way to meet the new challenges that the company was faced at the time.

Some comments from the attendees of this event were:

  • "Excellent quality and organization of the forum, meet my expectations of generating organizational identity in connection with the topic of knowledge management, which should lead to all levels of the organization."
  • "We must ensure that the activities defined in this forum have the support of all of us, integrating these efforts and making follow-ups to them. The quality of this forum has helped us to clarify and size the way to go. Congratulations to the whole group. "
  • "I would like to highlight the methodology, innovative and effective spaces allowed formality and informality. It was an excellent start, we must continue to stimulate throughout the organization. "
  • "Spectacular, very well organized event. It is important to continue this style of events in other topics of interest also ECP ".
  • "Excellent, CONGRATULATIONS. It really is an opportunity as a professional and as a person, for the company is a breakthrough to have the senior management team learning and valuing this important issue for our organization. We must continue."

"For more than a decade, Nancy has been providing strategic insights to ConocoPhillips' development of KM. Her initial ideas spawned the creation of our knowledge sharing program that is flourishing today. Nancy was instrumental in getting our executives onboard, convincing them that how a company connects and acts and operates like a global company should would drive additional business value." - Dan Ranta, Director, Knowledge Sharing, ConocoPhillips

"Today, Nancy is one of the top 5 thought leaders in the KM space...in the entire world." - Dan Ranta, Director, Knowledge Sharing, ConocoPhillips


NASA

“Having worked with Nancy Dixon at NASA and as part of Babson College's Working Knowledge program, I know that she understands as well as anyone the difference between mere talking and real communication. She is expert at helping groups of people speak and listen authentically and intelligently as an important step toward shared understanding, effective problem solving, and innovative thinking.” - Don Cohen, Managing Editor, NASA ASK Magazine

“I have worked with Nancy over the last eight years as we developed our integrated risk and knowledge management approach for human exploration and operations at NASA. She has been both a friend and colleague who we could go to for advice in order to develop and maintain a set of practices and products that aid in capturing and transferring knowledge. Nancy has been instrumental in our success and we plan to keep her involved in our future endeavors”


Healthcare

"Working with Nancy, I've seen first-hand the power of collective sensemaking. Bringing analytic tools to bear provided new insights into interdependent activities, overall system functioning, and leverage points. Collective sensemaking helps teams work smarter." - Mike Silver, "Senior Vice President of Corporate Operations" HealthInsight

“Nancy has been a great sounding board as our global nonprofit worked through ways to share and effectively use knowledge. While building our knowledge processes, if we struggled with an approach, she was able to remind us of the latest research on knowledge management and provide concrete examples of how others have dealt with similar issues.” - Molly M. Fubel, Director of Knowledge Systems, Institute for Healthcare Improvement (IHI)

“Nancy Dixon has played a pivotal role in helping us to develop a new vision of the role of knowledge management in our global health care improvement work. In 2011, she designed and led a “Health Care Improvement Knowledge Management Deep Dive” for us that brought together world class knowledge management experts and health care improvement leaders for a thoughtful conversation on what strategies and lessons from outside and inside health care can be brought to bear on managing knowledge for health care improvement. The meeting set us on a new course within our own project and was also extremely valuable to the other participants, who came from groups like USAID, the Institute for Healthcare Improvement, Johns Hopkins Center for Communications Programs, the Bill and Melinda Gates Foundation, and Kaiser Permanente. Since then, when I run into people who participated, they invariably bring up the Deep Dive and comment on what a seminal event it was for them.

And Nancy has continued to work with us. This spring, she will lead a training of our field staff in Africa to develop their skills in designing events to more effectively gather and integrate learning from our health care improvement projects and in designing knowledge handover events and products.” – Lani Marquez, Knowledge Management Director, Quality and Performance Institute, University Research Co., LLC (URC)

"I had the experience of Nancy Dixon's first myth - "build it and they will come". I learned from Nancy that "knowledge is generated in the moment through human interaction". Her work clarified to me why the same person may not be so eager to provide information for a database, but jumps at a request to help someone who is pulling on his or her personal experience. Having been on this journey for a few years now, I am starting to view "collecting" as a bottomless pit relative to the more effective and more finite "connecting people" to generate the knowledge they need. I cannot thank Nancy enough for introducing us to her world. It is having a huge impact on our work." - M. Rashad Massoud, MD, MPH, FACP
Director, USAID Health Care Improvement Project, Senior Vice President, Quality & Performance Institute,

“At our organization we all agreed that working with Nancy was one of the best investments we had ever made. During the two days that she spent with us we became aware of and got to practice new ways of thinking and meeting together, not only within our company but with outside customers and stakeholders. New and more effective ways of using our combined knowledge have become incorporated in our daily work, opening up new possibilities for engagement.” - Greg E. Simmons, President and CEO, MetaStar, Inc., 2909 Landmark Place, Madison, WI. 53713

Mid-Term Evaluation of MEASURE Evaluation, Phase III – USAID project
“Nancy was the knowledge management expert on the evaluation team for a $180 million USAID project aimed at helping recipient countries to use monitoring and evaluation data more effectively for planning and policy-making on health and nutrition programs. Her findings on the need for a more proactive approach to knowledge sharing, her very clear explanation to USAID about the differences between the dissemination model used by the project versus the needed reciprocity model, and her specific recommendations - readily implementable within the resources available to the project - were among the most important outputs of the evaluation. It was not only her understanding of KM but just as importantly her ability to describe to USAID staff who had no expertise in the subject about the needs and proposed improvements that made her such an asset to the team. She also contributed greatly to making the team's evaluation methodology more empirical; training team members to use a social science textual analysis software to organize and analyze our findings. I would unhesitatingly recommend her to others who need support in KM.” - Vivikka Molldrem, Team Leader for the Mid-Term Evaluation of MEASURE Evaluation, Phase III


Military

“When I first met Nancy at The George Washington University in the 1990s, I had no idea her ideas on collaboration would inform my work in organizational learning, effective communication, and teams for the next two decades.

Today, her approach to collective sensemaking drives how we teach knowledge management, facilitate communities of practice, and coach highly effective teams of leaders. There is no better way to create competitive advantage in the 21st Century knowledge environment.” - Mike Hower, Chief Learning Officer, Strategic Knowledge Solutions, Inc.

"Nancy pulled off a great feat at the US Army KM conference. She got the whole room talking, all 200 of them! It broke the mold of presentation after presentation. The conference feedback was overwhelmingly, "Let's do more of this at the next conference." - COL Charles Burnett, Deputy Director, Center for Army Lessons Learned, Fort Leavenworth, KS 913-684-9584, DSN 552-9584


Huawei Technologies Ltd

The subtitle of Nancy’s blog is “Conversation Matters”, which I have not found a compelling slogan. Before she guided us through the Appreciative Inquire summit to develop our knowledge management strategy, I was still thinking of some more scientific way of managing collective knowledge by matrix, curves, formula and not surprisingly, a powerful software.

But after the two-day-workshop, I realized that conversation, face to face, with both telling and listening, is the essence of collective knowledge management. In just two days, my perception of some of my colleagues has been changed forever. I discovered that many colleagues, whom I did not know before, have done a surprisingly good job at knowledge management. All the knowledge management professionals felt our minds were opened, we now know much more about our status quo, our future steps, and knowledge management itself. We, added together, really have more power.

A workshop is not a production line in which materials are fed and products after processing are output. Many results are discovered through conversation, and grown along the conversation. Conversation among real people seems to me to be the only way to process the facts and ideas, and come up with useful deliveries - a task no magic formula can do so far. Conversation REALLY matters." - Liu Xuehui, Knowledge Management Engineer at Strategy Planning Department of Huawei Technologies.

The same recommendation in Chinese:

Nancy以前博客的副标题叫做“对话很管用”,看上去很不起眼。事实上在Nancy带领我们用肯定探询的方法制定知识管理战略之前,我还一直在想,要管理集体知识,是不是得用一些看上去更加“科学”的方法,有矩阵,有曲线,还有方程,再配合一些先进的软件工具,那才够意思。

但两天的研讨之后发现,真正重要的还是人和人之间的对话,而且是面对面的对话,一边讲述且一边倾听的双向对话。仅仅是两天的研讨会,我发现有些同事我以前其实根本就不了解,很多我不认识的人在都有非常好的知识管理方法,所有参与研讨的人都觉得,对现状的理解,对知识管理本身的认识,以及对未来如何开展工作的思路一下子开阔了许多,人多真的力量大。

研讨会不是生产线,输入一些原材料,加工之后输出一些产品,很多研讨的成果是在交流碰撞的过程当中才发现的,而且是在对话的过程当中持续发展 “生长”出来的,除了人和人之间的对话,任何现成的公式都不可能运算出这样的结果,对话真的管用。 刘雪晖,华为技术有限公司战略规划部知识管理工程师

The Latest From Nancy's Blog

What Clients Say

"Nancy provides strategic insights to ConocoPhillips. Her ideas spawned our knowledge sharing program (still flourishing today). She was instrumental in getting our execs onboard: a company that connects and operates like a global company would drive business value..."

Dan Ranta
Director, Knowledge Sharing, ConocoPhillips

Read More Testimonials

"I am impressed by Nancy’s work on knowledge transfer and sensemaking. Her recent work on collective sense making, harnessing collective wisdom to handle organizational complexity, is ground breaking and fascinating..."

Eric Tsui, Professor, The Hong Kong Polytechnic University and
VP Hong Kong Knowledge Management Society

Read More Testimonials

“I know that Nancy understands better than anyone the difference between mere talking and real communication. She is expert at helping groups of people speak listen authentically and intelligently as an important step toward shared understanding, effective problem solving, and innovative thinking..."

Don Cohen
Managing Editor, NASA ASK Magazine

Read More Testimonials

"HEMA Academie is the largest online academy in the Netherlands, we made the course "Common Knowledge Organizational Learning" because of an interview with Nancy. She is gifted with a special kind of energy and has the power to analyze complex problems as an enthusiastic team player..."

Drs. Helma van den Berg,
Head of production, HEMA Academie

Read More Testimonials

"Working with Nancy, I've seen first-hand the power of collective sensemaking. Bringing analytic tools to bear provided new insights into interdependent activities, overall system functioning, and leverage points. Collective sensemaking helps teams work smarter."

Mike Silver
SVP of Corporate Operations, HealthInsight

Read More Testimonials

"Nancy pulled off a great feat at the US Army KM conference. She got the whole room talking, all 200 of them! It broke the mold of presentation after presentation. The feedback was overwhelmingly, "Let's do more of this at the next conference."

COL Charles Burnett
Deputy Director, Center for Army Lessons Learned, Fort Leavenworth, KS

Read More Testimonials

"Her approach to collective sensemaking drives how we teach knowledge management, facilitate communities of practice, and coach highly effective teams of leaders. There is no better way to create competitive advantage in the 21st Century knowledge environment."

Mike Hower
Chief Learning Officer, Strategic Knowledge Solutions, Inc.

Read More Testimonials

Recent Client Successes

The US Army KM conference had a very traditional format, three or four speakers in a row, with a few minutes of Q&A then on to the next speaker. Working with the conference design committee, we introduced interaction opportunities spread throughout the conference that made a huge difference for participants...
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Ecopetrol, the largest company in Colombia, held a Technological Environment Forum to build a knowledge management strategy for the company through the work of more than 100 leaders. The Forum contacted Nancy and asked her to come to help them understand effective knowledge management strategy...
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Huawei had twice attempted to implement KM without having achieved the results that had hoped for. When Huawei contacted Nancy, they knew they wanted to focus on the human side of KM, drawing on what people were learning through their on-the-job experience and how to spread that knowledge...
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The Institute for Healthcare Improvement is a leading innovator in health and health care improvement worldwide. I have had the pleasure of consulting to IHI, particularly in the area of “spread” for over 10 years. But until recently IHI has not had a knowledge management program or staff...
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We were able to help save the knowledge developed in the canceled NASA Constellation project. Working with NASA’s Dave Lengyel, we brought together engineers from all 10 NASA centers to develop a knowledge capture strategy...
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