The exchange as well as the generation of knowledge within an organization; may be in the form of databases, best practice seminars, technology fairs, cross-functional teams, e-mails, and groupware.
"I had the experience of Nancy Dixon's first myth - "build it and they will come". I learned from Nancy that "knowledge is generated in the moment through human interaction". Her work clarified to me why the same person may not be so eager to provide information for a database, but jumps at a request to help someone who is pulling on his or her personal experience. Having been on this journey for a few years now, I am starting to view "collecting" as a bottomless pit relative to the more effective and more finite "connecting people" to generate the knowledge they need. I cannot thank Nancy enough for introducing us to her world. It is having a huge impact on our work." - M. Rashad Massoud, MD, MPH, FACP, Director, USAID Health Care Improvement Project, Senior Vice President, Quality & Performance Institute
At Common Knowledge Associates, conversation is our core technology. Because we work with organizations that deal with complex issues where much of the critical knowledge is tacit and hard to get at, we primarily use conversation based processes and techniques to leverage organizational knowledge. We design, teach, and facilitate processes that:
We help organizations build integrated knowledge transfer systems that include:
We treat knowledge transfer as a means to address specific organizational goals, and not as an end in itself.
Nancy Dixon says about herself, “I come at knowledge management from a learning perspective, rather than the more common technology perspective. Although I’m totally enamored with every new piece of technology that comes along, the value I bring to the field of knowledge management is an in-depth understanding of how individuals learn and change through conversation, how they come to know and recall, and how they use language to transfer knowledge. And having written three books on the topic and worked with hundreds of clients, I bring an understanding of how organizations create and retain their knowledge and how that knowledge gets shared and is reused."
- The Three Eras of Knowledge Management
- The Three Eras of Knowledge Management - Summary
- The Incentive Question or Why People Share Knowledge
- Five Actions Organizations Can Take to Increase Knowledge Sharing
- Conversations That Share Tacit Knowledge
- The Complexity of Transferring Lessons Learned from Projects
- Learning From Failure - It's Possible
- A-Space (Facebook-like) Is Making a Difference Across the U.S. Intelligence Community
- What Do We Get From Conversation That We Can't Get Any Other Way?