Client Successes

Designing the US Army Knowledge Management Conference

The US Army KM conference had a very traditional format, three or four speakers in a row, with a few minutes of Q & A then on to the next speaker. Working with the conference design committee we introduced interaction opportunities spread throughout the conference that made a difference for participants both in learning and in enjoyment... Read More


When Columbia's Largest Oil Company, Ecopetrol, Needs KM Right Now

Ecopetrol is the largest company in Colombia. In 2007 they held a Technological Environment Forum to build a knowledge management strategy for the company through the work of more than 100 leaders of tactical and strategic levels. The Forum contacted Common Knowledge Associates, and said, "We are having a meeting to develop a knowledge strategy. We have not had a knowledge strategy and we think we need one now as we get ready to be publicly traded on the stock market. Could you come to our three day meeting and help us figure out what makes an effective knowledge management strategy?"... Read More


How Huawei Finally Realized It Was Time for the Human Side of Knowledge Management

Huawei had twice attempted to implement knowledge management without having achieved the results that had been hoped for. When Huawei contacted Common Knowledge Associates to talk about attempt number three, they knew they wanted to focus on the human side of KM, that is, how to draw on what people were learning through their on-the-job experience and how to spread that knowledge through conversational processes... Read More


Knowledge Management From the Ground Up with IHI

The Institute for Healthcare Improvement (IHI), an independent not-for-profit organization based in Cambridge, Massachusetts, is a leading innovator in health and health care improvement worldwide. I have had the pleasure of consulting to IHI, particularly in the area of “spread” for over 10 years. But until recently IHI has not had a knowledge management program or staff... Read More


Mid-term Evaluation of MEASURE Evaluation Phase III, USAID Cooperative Agreement with the Carolina Population Center at the University of North Carolina

This evaluation of a USAID project helped staff realize that only limited knowledge sharing was occurring between countries, but more important it introduced them to the idea that there are more effective ways to share experiential knowledge than publications... Read More


Nasa Constellation

We were able to help save the knowledge developed in the Constellation project, when the government canceled the project. That knowledge included new habitats for astronauts living on the moon or Mars, more sophisticated space suits, and new landing vehicles. Working with NASA’s Dave Lengyel, we brought together engineers from all 10 NASA’s centers to develop a knowledge capture strategy... Read More


Quality Improvement Organizations (QIO), Under Contract to The Centers for Medicare and Medicaid (CMS)

When the regional QIOs contracted to CMS were required to develop the skills to implement a new strategy, Common Knowledge Associates was able to develop a two-day train-the-trainer course that prepared staff to facilitate the large group meetings they were required to bring together... Read More


University Research Corporation Embraces KM in Healthcare Improvement

University Research Corporation wanted their staff to know what KM could bring to the healthcare improvement world. We put together a KM Deep Dive bringing together some of the smartest people in healthcare improvement and four thought leaders in knowledge management. The result was a seminal experience for both groups... Read More


US Government Agency – Coaching A Manager for Increasing Collaboration

A very high level manager, a Director, in a large US government agency, came to Common Knowledge Associates with a problem. He said, "My office chiefs don't collaborate. They don't think about what is good for the whole organization, they are just each out for themselves."... Read More

The Latest From Nancy's Blog

What Clients Say

"Nancy provides strategic insights to ConocoPhillips. Her ideas spawned our knowledge sharing program (still flourishing today). She was instrumental in getting our execs onboard: a company that connects and operates like a global company would drive business value..."

Dan Ranta
Director, Knowledge Sharing, ConocoPhillips

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"I am impressed by Nancy’s work on knowledge transfer and sensemaking. Her recent work on collective sense making, harnessing collective wisdom to handle organizational complexity, is ground breaking and fascinating..."

Eric Tsui, Professor, The Hong Kong Polytechnic University and
VP Hong Kong Knowledge Management Society

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“I know that Nancy understands better than anyone the difference between mere talking and real communication. She is expert at helping groups of people speak listen authentically and intelligently as an important step toward shared understanding, effective problem solving, and innovative thinking..."

Don Cohen
Managing Editor, NASA ASK Magazine

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"HEMA Academie is the largest online academy in the Netherlands, we made the course "Common Knowledge Organizational Learning" because of an interview with Nancy. She is gifted with a special kind of energy and has the power to analyze complex problems as an enthusiastic team player..."

Drs. Helma van den Berg,
Head of production, HEMA Academie

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"Working with Nancy, I've seen first-hand the power of collective sensemaking. Bringing analytic tools to bear provided new insights into interdependent activities, overall system functioning, and leverage points. Collective sensemaking helps teams work smarter."

Mike Silver
SVP of Corporate Operations, HealthInsight

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"Nancy pulled off a great feat at the US Army KM conference. She got the whole room talking, all 200 of them! It broke the mold of presentation after presentation. The feedback was overwhelmingly, "Let's do more of this at the next conference."

COL Charles Burnett
Deputy Director, Center for Army Lessons Learned, Fort Leavenworth, KS

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"Her approach to collective sensemaking drives how we teach knowledge management, facilitate communities of practice, and coach highly effective teams of leaders. There is no better way to create competitive advantage in the 21st Century knowledge environment."

Mike Hower
Chief Learning Officer, Strategic Knowledge Solutions, Inc.

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Recent Client Successes

The US Army KM conference had a very traditional format, three or four speakers in a row, with a few minutes of Q&A then on to the next speaker. Working with the conference design committee, we introduced interaction opportunities spread throughout the conference that made a huge difference for participants...
Read More

Ecopetrol, the largest company in Colombia, held a Technological Environment Forum to build a knowledge management strategy for the company through the work of more than 100 leaders. The Forum contacted Nancy and asked her to come to help them understand effective knowledge management strategy...
Read More

Huawei had twice attempted to implement KM without having achieved the results that had hoped for. When Huawei contacted Nancy, they knew they wanted to focus on the human side of KM, drawing on what people were learning through their on-the-job experience and how to spread that knowledge...
Read More

The Institute for Healthcare Improvement is a leading innovator in health and health care improvement worldwide. I have had the pleasure of consulting to IHI, particularly in the area of “spread” for over 10 years. But until recently IHI has not had a knowledge management program or staff...
Read More

We were able to help save the knowledge developed in the canceled NASA Constellation project. Working with NASA’s Dave Lengyel, we brought together engineers from all 10 NASA centers to develop a knowledge capture strategy...
Read More